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Errors That Explain What to Correct

An error message should identify the problem and help the person correct it.

What this means

An error message should identify the problem and help the person correct it. A color change or 'Invalid' alone gives too little help.

Passing examples

  • A missing name produces 'Enter your name'.
  • An email error says 'Enter an email address in the format name@example.com'.
  • An unavailable booking date produces a message explaining which dates can be chosen.

Failing examples

  • The form displays 'Error 102' without naming the problem.
  • A field turns red with no written explanation.
  • An error says 'Something went wrong' when it could clearly identify the missing answer.

What a maintenance sign-off means